This homeowner in Boulder watched me work for an hour and then said 'I could do that with a shop vac'.
I was up on his roof last fall, cleaning a standard clay tile flue. He came out with a coffee and just stood in his yard, staring up at me the whole time. I'm running my brushes, dropping the soot, the whole routine. When I came down, covered in the usual grime, he just points at my gear and says that line. I told him it's not about the dirt you see, it's the creosote glaze you can't, and a proper inspection for cracks or blockages. He shrugged and said his neighbor's cousin did his own with a leaf blower attachment. I handed him the bill for the full service, $225, and he looked at it like I'd charged him for rocket science. Has anyone else had a client who just refused to get that there's a skill here, not just a mess?