Hot take: I used to think a quick hot towel was just for show, but that changed after a bad skin reaction last fall.
For years, I'd just run a towel under the hot tap in the sink, wring it out, and slap it on a client's face. It was fast and easy. Then, about eight months ago, a regular came in with really red, irritated skin after his shave. He said it felt like a burn. I realized my 'hot' water was way too hot and inconsistent. Now, I use a proper towel warmer and keep a digital thermometer nearby to check the water temp before I even soak the towel. I aim for 110 degrees, no more. It adds maybe two minutes to the service, but I haven't had a single complaint since. The steam is still perfect for opening pores, but it's safe. Has anyone else set up a specific system to keep the towel temp in check?