Can we talk about video calls for chimney inspections?

I started asking customers to send video of their chimney before I visit. It lets me spot big problems like bird nests or cracks early. This way, I bring the right tools and don't waste a trip. It's made my schedule much smoother.

2 comments

2 Comments

james_clark3d ago

Building on "bring the right tools," that prep probably gets your customers a faster fix too.

bailey.thomas3d ago

Used to believe rolling up with just the basics was the professional move. Watched a tech spend half a day tracking down a weird electrical fault once. Next time, I brought a proper diagnostic scanner and a good multimeter from the start. Had the same kind of problem diagnosed and quoted in under an hour. That prep doesn't just look good, it actually gives people their day back.