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A customer told me I was clamping hoses wrong and I had to admit she was right

Been doing appliance repair for about 8 years now and always just used spring clamps with regular pliers on dishwasher drain hoses. Last Tuesday in Austin a customer watched me work and asked why I wasn't using the proper clamp pliers. I kinda brushed her off saying I've done it this way forever. She didn't let it go though, she showed me how the spring clamp would twist and lose pressure if you didn't use the right tool. Tried it her way on the next job and the hose felt way more secure. Now I borrowed her clamp pliers for the day and I'm actually thinking about buying my own set. Anyone else had a homeowner call them out on something before? I'm still a little embarrassed about it.
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