Got told my project updates were too long and it honestly changed how I talk to clients

Tbh, a regular I work with in Seattle straight up said my weekly emails were like reading a novel. Ngl, I used to send 5 paragraph updates covering every little thing. After that chat, I switched to a 3 bullet point format with just the key progress, next step, and any blockers. Honestly, it cut my email time in half and the client actually reads them now. Has anyone else had to totally change how they communicate after some blunt feedback?

2 comments

2 Comments

troyjackson6d agoMost Upvoted

My old boss in Cincinnati made me rewrite a tenant notice three times for being too wordy. I learned that most people just want the bottom line, not the whole story. Your three bullet point method is spot on, it forces you to get to the point. I bet your client is way happier now.

thead446d ago

Ever try to read a roofing estimate, @troyjackson? My first drafts are novels.