I learned to always check allergy info the hard way

A client said no roses, but I put them in her centerpiece. She got a rash when she picked it up. What do you do to keep allergy notes from getting missed when it's busy?

3 comments

3 Comments

nathan_patel1mo ago

At my friend's floral shop in Austin, they get SO many orders that allergy notes just BLEND in. Honestly, if a client has a severe issue, they should double-check the arrangement themselves. It's not always on the florist to catch EVERY detail.

felix_bailey451mo ago

Exactly. My cousin runs a small shop and it's the same story. They have a tiny team trying to handle hundreds of orders a week. Those allergy notes are just a line in a huge list of instructions. If it's that serious, the person getting the flowers needs to give a quick call. Expecting a florist to remember every single note for every single order is just not how it works in the real world.

cameron7241mo ago

Question whether this is fair to customers. If a shop gets lots of orders, that's no excuse to ignore safety notes. (I mean, come on.) Allergies can be life or death, not just a small detail. Other places, like restaurants, have to take allergies seriously. So why should florists get a pass? It seems lazy to put the blame on clients for not double-checking.