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TIL my old 'one size fits all' facial approach was costing me clients.
I used to push the same intense peel on everyone for years, but after a client in Austin with rosacea had a bad reaction, I switched to a full 15-minute consultation first. Has anyone else found that slowing down the intake process actually builds more trust and better results?
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hall.ruby1mo ago
Oh man, that's such a good point. I used to rush through the start of appointments too, and it totally backfired. Had a client with super sensitive skin, and I just assumed a gentle cleanser would be fine, but it still irritated her. Now I ask way more questions up front, like what products they're using at home. That extra five minutes makes them feel heard, and I get way fewer call-backs about problems.
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sanchez.mia8d ago
Totally agree! I started doing a quick skin check like @sethc12 mentioned, and it saves so many headaches (and saves my clients' skin).
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