My entire ad account got restricted last Tuesday after a payment hiccup

It took 3 days of back and forth with support to get it restored, and we missed a major campaign launch. Has anyone else had a payment method flag them like this?

3 comments

3 Comments

amy8583mo ago

Three days just to fix a payment hiccup... that's insane. I can't believe they held your whole account for that long over something so small. Missing a launch because of a glitch on their end is just brutal. Their system is way too quick to lock everything down.

noahs821mo ago

My sister got locked out for a whole weekend last month because she tried buying groceries and gas on the same trip and the system flagged it as suspicious. I used to laugh at people who complained about this stuff and thought they were just careless. But after watching her go through three days of phone calls and verification forms just to pay for her weekly shopping, @taylor929 is right about that library book comparison. They treat every little payment like it's a crime scene investigation. It's wild how fast they shut things down and how slow they are to fix their own mistakes.

taylor9293mo ago

Remember when a late library book just meant a fine? @amy858, now a tiny payment blip gets your whole digital life frozen. I once got locked out for trying to buy socks from two different countries in the same hour. Their fraud bot must think I'm a very stylish international criminal.