My local business page hit 500 reviews and it changed how I do everything

I run a small dog grooming shop and my Google Business Profile just passed 500 reviews last month. I never aimed for a number, but hitting it made me look at the data. I saw that 80% of new customers mention a specific review when they book. Now I reply to every single review, good or bad, and ask happy clients to share a detail about their dog's visit. Has anyone else seen a big shift after focusing on review replies?

2 comments

2 Comments

nathan_foster605d ago

Honestly, my reply game was so weak before. I used to just say "thanks" and move on. Now I try to mention the dog's name and one thing from their review, like "Hope Bella loves her new bandana!" It feels cheesy but it actually works.

craig.reese5d ago

Read that tip in a marketing newsletter last month.