Had a client yell at me for using the wrong brand of purple shampoo

Was doing a toner service on this lady in Tulsa last Thursday and she freaked out when she saw I was using a different purple shampoo than her usual one. Said I was going to ruin her highlights because some YouTuber told her only one brand works. I explained that most purple shampoos use the same basic violet pigment, just different strengths. She calmed down after I showed her the ingredients list side by side. Has anyone else dealt with clients who think they know more than you because of a video they watched?

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1 Comment

mason28314m ago

That approach of showing the ingredients list is smart, it helps when people see the facts laid out plainly. I had a similar situation where a client insisted on a specific vacuum for their carpets because a YouTuber recommended it, and I just pulled up the spec comparisons on my phone to show the difference was minimal. Usually once they see the evidence, they relax and trust you know what you're doing.