Big slab pour last Friday turned into a mess when the pump truck broke down

We had a 30 yard pour scheduled for a driveway in Oakville and the pump truck showed up 2 hours late with a bad hydraulic leak. By the time they got it fixed the mix was starting to set in the truck and we had to rush the whole thing. Ended up with a cold joint right down the middle and the homeowner is pissed. Anyone else had to deal with a delay like this and how did you handle the situation with the client?

2 comments

2 Comments

margaretf401mo ago

Brought the homeowner out to see the cold joint before it even finished curing and straight up told them the truth about the pump truck breaking down. I offered them a 20% discount on the total bill upfront or a free reseal in six months to buy me some time to repour if they wanted. They picked the discount and signed a waiver acknowledging the joint, which saved my ass when they started complaining to their neighbors about it later.

noahchen1mo ago

Dude that's rough. My buddy had a similar nightmare with a pump truck last summer and the client ended up suing him for the joint. Had to eat the cost of a re-pour just to keep his reputation.