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The day I had to explain a $200 charge for a five-minute fix
Client brought in a gaming PC that wouldn't boot, panicking about lost data. I popped the side panel, saw the RAM was just slightly unseated from a move, and clicked it back in. The invoice for the diagnostic and reseat felt high to them, but explaining the years of training to know where to look first took a solid ten minutes. How do you guys handle the 'it was so simple' talk without sounding like you're making excuses?
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price.alice19d ago
That "it was so simple" talk is the worst. My buddy had a client who was mad about a bill for a "two second" password reset. He had to explain that knowing which admin account to use, and having the access in the first place, took years of messy network cleanups to set up right. The fix is quick because you already did the hard part.
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paige87019d ago
My last invoice had a line item for "five minutes of staring at config files." The client circled it in red pen. I had to explain those were the five minutes after two hours of remembering why we set things up that weird way back in 2018. The easy part looks easy because all the failing happened already.
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