That one customer who watched me work for 4 hours straight

Had a job last Tuesday in a split level house in the suburbs. Lady stood right behind me the whole time, arms crossed, just staring. Around hour two she asks if I was going to stretch the carpet properly because her last installer left ripples. I explained the power stretcher does the job and showed her the process. She nodded but kept standing there. At hour four she finally walked away to answer her phone. I finished the room, cleaned up, and she came back with a check. Then she handed me a printout from a carpet forum about proper seam placement and asked me to check my work against it. I wanted to laugh but just nodded and showed her the seams were fine. Has anyone else had a customer treat you like you're on trial the whole job?

2 comments

2 Comments

jesseb2012d ago

Those 4 hours of watching probably saved her from paying you twice to fix ripples later.

aarons3612d ago

Man I feel that pain. @jesseb20 makes a good point about avoiding callbacks, but next time try setting boundaries upfront like "I'll do better work if you give me space to focus" - keeps them from hovering but still shows respect. Just gotta find that balance between customer service and getting the job done.