That one customer who watched me install for 2 hours and never said a word

I was doing a bedroom in a house outside Akron back in March, about 300 square feet of plush carpet. The homeowner, a guy in his 60s, just pulled up a chair in the corner and watched the whole time. No questions, no small talk, just sat there sipping coffee. After I finished and cleaned up, he finally spoke. He said 'I've had three guys in here before you and you're the first one who didn't cut a single corner.' Then he handed me a $100 tip. That moment stuck with me because it reminded me that people really do see the work even when they don't say anything. Has anyone else had a customer just sit and watch the whole job? How do you handle that?

2 comments

2 Comments

dakotawells28d ago

Funny how quiet customers are usually the ones paying the most attention. Same thing at the hardware store - the silent guy in the plumbing aisle knows exactly what he needs and doesn't want your help. Just wants to watch and learn.

sagey6928d ago

Saw a TikTok that said quiet shoppers make the best decisions.