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Warning: A customer brought in a camera they tried to fix with super glue
This guy walked into my shop in Denver last Tuesday with a vintage Nikon F3, saying he 'just needed the film advance lever reattached' and it was a solid block of dried glue. He told me he saw a video online and thought it was a 'permanent fix'. How do you even start that conversation without making someone feel like a fool?
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verab283d ago
Oh man, that's rough! I'd start by focusing on the camera, not the person. I'd say something like, "Okay, I see what happened. That glue bonds to everything, so it's tricky. Let's see if we can gently get this off without hurting the finish." It makes it a team effort instead of a blame game.
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carr.willow3d ago
Yeah, that's a solid way to handle it. I'm usually the one who'd blurt out "well that was stupid" before my brain catches up. My own foot has tasted my mouth more than once. Gotta remember most people already know they messed up, they don't need me pointing it out. Making it about fixing the thing together is way smarter than just standing there making them feel worse.
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