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The customer who taught me about cable burial depth
I was out in Ohio last summer running a new drop for a rural property, and the homeowner came out to watch me dig the trench. He was in his 70s and used to work for the phone company back in the 60s. He told me about how they used to bury lines at least 24 inches deep with a hand shovel and a pickaxe, no machines. I told him our standard was 12 to 18 inches depending on the soil, and he just shook his head. Turns out he once hit a line with a tiller that was only 6 inches deep, and it cost him a week of no service. That conversation made me double check our crew's depth on every job since. Has anyone else run into a customer who actually knew more than you about the work?
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sethc123d ago
Did your crew end up changing the standard depth after that, or do you guys just keep an eye on it job by job? Feels like a guy with that kind of experience could save you a lot of callbacks if you actually listened.
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