I thought a home warranty was a total scam, but mine just paid for a new AC unit.

When we bought our place in Phoenix last summer, the seller threw in a one-year warranty and I rolled my eyes (figured it was just a useless sales trick). Our 20-year-old AC gave out in July when it was 112 degrees outside. I called them, they sent a guy out the next day, and after a $75 service fee, they covered the full $4,800 replacement. I was shocked. Has anyone else had a warranty actually come through for a major repair like that?

3 comments

3 Comments

nancy2754mo ago

Phoenix in July with no AC sounds like a personal preview of hell. I guess that warranty company figured a new unit was cheaper than a lawsuit when you melted into a puddle on your own floor. My warranty fought me for three weeks over a broken dishwasher, so you basically won the home owner lottery. Hold onto that company name, because that kind of luck is not normal.

david8212mo ago

That exact thing happened with my washing machine last year. The thing died on a Tuesday and I had a brand new one installed by Friday morning. All I paid was the $75 service fee. I kept waiting for them to hit me with some hidden charge or a "well actually this part isn't covered" nonsense, but nope. The guy just said "yep, motor's fried, we're ordering you a replacement" and that was it. Felt like I was getting away with something.

ryan_carr594mo ago

Yeah, same thing happened with our old furnace last winter. I was sure the warranty company would weasel out of it, but they sent a tech who said it was shot and they approved a whole new system. Only paid the service call fee, maybe sixty bucks. It felt like finding money in an old coat pocket, totally unexpected. Those warranties get a bad rap because a lot of them are terrible, but when you get a good one, it's a lifesaver.