I lost a customer for good by mislabeling pork chops as lamb

I still remember the day I mixed up the labels on pork and lamb chops. It was a busy time, and we used old paper tags. A regular customer bought what he thought was lamb and said it tasted wrong. Back then, we did not have digital scales or printed labels like today. My boss had to give a full refund and a discount. I felt very bad, and it taught me to always check twice. I miss how easy those old tags were, but the new ways stop these errors.

3 comments

3 Comments

amyc2213d ago

Lost a customer? Double-check labels. Been there.

richardfox13d ago

But is it always that big of a deal? People grab the wrong thing all the time. Maybe they picked up low-fat instead of whole milk, or got the wrong size. Sometimes they just come back next week and buy the right one. Not every mix-up means you lost them for good.

taylorcarr12d ago

It's such a simple thing to miss but it really does shake trust. I once grabbed a jar labeled sugar-free that definitely wasn't, and it messed up a whole recipe. Now I check every single label twice in the store, even if I'm in a rush. That kind of mistake makes you shop somewhere else.