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Pro tip: I was at the community co-op in Portland and a customer's rusty chain taught me to always ask about riding conditions before a tune-up.
Now I start every service by asking 'where do you ride and how often do you clean it,' which saves me from missing hidden wear on parts that look okay at first glance, so what's your first question for a new repair job?
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linda_butler289d ago
That's a smart way to start. I always follow up with 'what's the weirdest noise or feeling you've noticed lately.' People often forget the small clues until you ask directly, and it points me right to problems I might have missed.
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