That Tuesday where I fixed a 2017 F-150 in 4 hours flat

Last month I had a Bronco sport come in with door damage. Customer was sure it was a 10 day job. I had it painted and reassembled in 6 hours. The color match on the metallic gray was nearly perfect first try. No runs, no orange peel. Customer walked in expecting a rental car and I handed them keys. He asked if I even did anything. Kinda rubbed me the wrong way. Like just because I'm fast doesn't mean I cut corners. Has anyone else had a customer question your speed like that?

3 comments

3 Comments

gonzalez.anna19d ago

Man that's frustrating. People don't realize fast doesn't mean sloppy, it just means you know what you're doing.

mason36118d ago

My buddy runs a bike shop and he always says the same thing. Watching a mechanic rebuild a wheel in twenty minutes looks like theyre rushing, but they just got their system down. One time a customer complained he was working too fast, so my friend slowed way down and took two hours. The guy was furious about the wait.

barbara39918d ago

Fast work or slow work, people just want something to complain about. That customer probably would have found something else to gripe about either way. "Too fast" sounds like a weird problem to have anyway. Did he want to watch the guy sit there and twiddle his thumbs? The whole thing feels like a minor inconvenience dressed up as a big deal.