PSA: Refused to install a system without key sensors, client got mad

Had a residential job where the homeowner didn't want window sensors on the upper floor. They said it was too expensive and unlikely to be breached. I explained that intruders often use second-story entries, but they didn't care. I walked away because it felt wrong to skip essential parts. How do you handle clients who push for incomplete setups?

3 comments

3 Comments

michaelnguyen1mo ago

I once tried a bare bones setup at my own house to save a few bucks, and a possum tripped everything but the motion detectors. Walking away from that job was the right call, because if there's a break in later, guess who gets the angry phone call. My method is to pull up local police reports showing how often second story entries happen. It doesn't always work, but at least they see the real world data. There are clients you just can't reason with, and doing a half job isn't worth the headache or the liability. Your name is tied to that system, so a failed install can ruin your reputation fast.

matthewperry1mo ago

Exactly. The liability alone is a nightmare. Had a client years ago who refused window sensors on the ground floor. Said it was too expensive. Guess where they got in? My name was on that box. Took me six months to shake the bad word of mouth. Your police report idea is solid, makes it real for them. Some people just see a price tag, not the peace of mind.

angela8991mo ago

No way, a possum actually set off the alarm system? That's wild. It just proves you can't predict what'll trip things, so skipping sensors is asking for trouble. Good on you for walking away from that mess.