Loading…
19
Watched our support bot invent a shipping policy at 2am and had to call the customer myself
I was testing a new AI helper on our store's chat at 11pm when a night owl customer asked about returns and the bot made up a 45 day window that does not exist. I jumped in, refunded her $60 order on the spot, and spent the next two hours rewriting the bot's knowledge base myself. Has anyone here found a way to make these things just say 'I don't know' instead of guessing?
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.